DocShipper the best alternative to DSV
If you've had a frustrating experience with DSV or heard about their reputation for missed details, unexpected fees, or unmet promises, you're not alone. While DSV is a well-known name in logistics, many clients are left searching for a more reliable alternative.
This page offers a clear comparison between DocShipper and DSV, so you can decide which provider truly meets your expectations for seamless, dependable service.
Common Complaints About DSV
We’ve analyzed hundreds of recent complaints from sources like the Better Business Bureau, Trustpilot, forums, and direct client feedback to highlight the most frequent issues customers encounter with DSV.
Non-existent customer service
You’ve probably heard—or even experienced—complaints about DSV’s customer service being unresponsive or slow to resolve issues, leaving clients feeling stuck when they need answers the most.
Frequent Delays & Errors
You might be all too familiar with the frustration of frequent delays and operational mistakes reported by DSV customers, which can throw your entire logistics plan off track.
Damaged Goods, No Accountability
It’s frustrating when goods arrive damaged, and even more so when there’s a lack of accountability—an issue many DSV professional clients have reported and one you may have experienced yourself.
Unprofessional and Rude Interactions
It’s disheartening to feel dismissed or treated unprofessionally by staff, as many DSV clients have shared—a frustration you might relate to when all you need is respectful, reliable support.
DocShipper vs DSV: a brief overview
DSV:
International Freight and Logistics Services
DSV is a global logistics provider offering freight forwarding, supply chain solutions, and warehousing services. With operations spanning air, sea, road, and rail transport, the company serves a diverse range of industries worldwide. DSV focuses on managing complex logistics needs through its extensive network and integrated service offerings.
DocShipper:
Tailored Logistics with the Human Touch
DocShipper is a logistics provider offering freight forwarding, sourcing, quality control, and customs clearance services. Unlike traditional freight forwarders, DocShipper emphasizes transparency, flexibility, and tailored support, ensuring every client’s unique needs are met. Its customer-centered approach sets it apart as a modern, adaptable alternative in the logistics industry.
Recent customer reviews
DocShipper as a DSV alternative: comparing their services
| Service Category |
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| FREIGHT FORWARDING | ||
| Sea Freight |
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| Air Freight |
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| Road Freight |
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| Rail Freight |
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| Customs Clearance |
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| Warehousing |
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| Cargo Insurance |
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| E-commerce Solutions |
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| Global Shipping Network |
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| Multimodal Freight |
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| A-to-Z Supply Chain Management |
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| CUSTOMER SUPPORT | ||
| Digital Customer Platform |
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| 24/7 Dedicated Account Manager |
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| Consulting Services (regulations, etc.) |
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| ADDITIONAL SERVICES | ||
| Supplier Audit |
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| Products Sourcing |
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| Quality Control |
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| Conformity & Product Certification |
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| Private Labelling Solutions |
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Don't settle for a standardized service. Experience the DocShipper difference - where your needs come first.
4 Good Reasons to Choose DocShipper over DSV
A to Z Supply Chain Management
Dedicated account manager
Attentive, human customer service
Commitment You Can Count On
End-To-End Supply Chain Management
⭕ DSV covers a lot of logistics services, but many customers mention frustrations with delays and mix-ups, often caused by their reliance on third-party providers. Sometimes, you’re even left chasing those providers yourself to get things sorted out.
✔ DocShipper takes a different approach, offering a smooth, all-in-one solution that handles everything for you. Customers love how easy and stress-free it feels, giving them peace of mind and more time to focus on their business instead of managing logistics headaches.
24/7 Dedicated Account Manager
⭕ Many DSV customers mention the frustration of poor follow-up and inconsistent communication, especially when something goes wrong. It can feel like you’re left on your own to chase answers, adding unnecessary stress to an already complicated shipping process.
✔ With DocShipper, you’ll have a dedicated supply chain consultant available 24/7, just a call or email away. They’ll keep you updated, handle any hiccups, and make sure everything runs smoothly, so you can relax and focus on what matters.
Dependable Service That Delivers on Every Promise
⭕Many clients have shared frustrations about DSV’s unmet promises and feeling overlooked, especially if you’re not one of their bigger accounts. This lack of attention can lead to missed details, inconsistencies, and the stress of dealing with avoidable issues.
✔ At DocShipper, every client matters—big or small. We’re serious about keeping things consistent and handling challenges head-on, so you’re never left guessing. Our team is dedicated to managing every shipment with care, making sure things run smoothly, every time.
3 Other Alternatives & Competitors to DSV
Looking for reliable DHL alternatives? Here are three top competitors that offer similar logistics services.
Alternative 1 : DHL Global Forwarding
DHL Global Forwarding specializes in international freight with a strong focus on air and ocean shipping solutions.
Pros:
- Extensive global network ensuring reliable international coverage.
- Comprehensive range of services, including customs clearance and supply chain solutions.
- Strong emphasis on sustainability practices.
Cons:
- Similar complaints about delays and inefficiencies as other major providers.
- Limited personalized support for smaller accounts.
- Higher costs compared to some competitors.
Alternative 2 : Expeditors International
Expeditors International is known for its tailored logistics solutions, with a focus on flexibility and attention to detail.
Pros:
- Strong reputation for customized services and flexibility.
- Experienced teams specializing in various industries.
- Well-organized logistics processes to handle complex shipments.
Cons:
- Similar issues with delays and occasional lack of proactive communication.
- Costs can be higher for tailored solutions.
- Availability of services may vary across regions.
Alternative 3 : Kuehne+Nagel
Kuehne + Nagel is a leader in logistics with a reputation for innovative supply chain management and digital solutions.
Pros:
- Advanced digital tools for real-time tracking and management.
- Strong expertise in end-to-end supply chain solutions.
- Reliable service across diverse industries.
Cons:
- Complaints about inconsistent communication and follow-ups.
- Smaller clients may feel overlooked in favor of larger contracts.
- Pricing can be less competitive for smaller businesses.
Not convinced?
Go with the team that really care about you.
Try DocShipper and feel the difference of a service genuinely built around you and your business needs and goals.
Clients Testimonials
We can't make this up, read why businesses are trusting us with their shipments every day.
We were delighted with our collaboration on the shipment of a pallet from France to Thailand. Special mention to Léo Labarre, who was very attentive and responsive.
Brigitte Goillerey
January 9, 2025
My name is Ad Van Den Bosh. I am a Dutch business man cross-trading in the Far East. I reached Robert Houwayek to clear a 40HC of greenhouse equipment from Qingdao, and deliver it to Lan Krabue in no time. He suggested that I request a Form E, which I did from the supplier, and was able to enjoy a preferential tariff treatment. DocShipper, a way to help you save both time and money!
Ad van den Bosch
March 5, 2024
I used DocShipper's services to import a mini-excavator and other equipment from China to France, and everything went smoothly. I'd like to thank Alexis M in particular for his responsiveness and professionalism. He managed all the administrative and material issues perfectly. I recommend this company without hesitation.
Guillaume Boissieres
October 13, 2024
My trunks are picked up and delivered door-to-door, quickly and without delay. Ongoing contact with Léo Labarre, the manager, for the follow-up of the trip and customs clearance. My initial fears were quickly erased, thank you Léo and DocShipper Asia.
pat bart
January 5, 2025
A vice president caught up in the thick of thin things, an EXW shipment of plumbing supplies for irrigation from Eureka California to Caldera Costa Rica is definitely not what I’d like to have on my agenda. [...]This time he skillfully handled all US export formalities incl. SED/AES filing, pre-pull drayage, not to mention the sea freight from Oakland POL by a 20-footer. Everything ended up working out like a charm!
Dave Sheppard
July 10, 2024
"I feel they covered everything."
DocShipper shipped a 20- ft Milvan overseas to Laem Chabang for a customer. The team was responsible for shipping the shipping to another country. They took care of all the logistics. Having very little knowledge in this area, I didn't know how to organise myself . One week after my arrival on the Asian continent.
Anonymous, Crawfordsville, Indiana
Aug 9, 2023