{"id":10303,"date":"2021-11-18T04:26:37","date_gmt":"2021-11-18T04:26:37","guid":{"rendered":"https:\/\/china-docshipper.uiart.io\/fr\/ecommerce\/e-commerce-tout-savoir-sur-tmall-guide-complet-copy\/"},"modified":"2026-04-08T10:20:51","modified_gmt":"2026-04-08T10:20:51","slug":"comment-eviter-dommages-expedition","status":"publish","type":"post","link":"https:\/\/china.docshipper.com\/fr\/logistique\/comment-eviter-dommages-expedition\/","title":{"rendered":"Comment \u00e9viter les dommages li\u00e9s \u00e0 l\u2019exp\u00e9dition ?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"10303\" class=\"elementor elementor-10303\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cb3b8cf2 e-flex e-con-boxed e-con e-parent\" data-id=\"cb3b8cf2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64dc811c elementor-widget elementor-widget-docshipper-theme-text-box-widget\" data-id=\"64dc811c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"docshipper-theme-text-box-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"counter-card-wrap-2\">\r\n                        <div class=\"details\">\r\n                <h3 class=\"counter-number\">En Bref \u26a1<\/h3>                <span class=\"counter-card-text\">Comment \u00e9viter dommages exp\u00e9dition\u202f? Il faut combiner un emballage adapt\u00e9, des tests de r\u00e9sistance et une logistique performante, sachant que jusqu\u2019\u00e0 10\u202f% des colis e-commerce arrivent endommag\u00e9s. L\u2019objectif est de prot\u00e9ger la marchandise des chocs, de la compression et des variations climatiques tout au long du transport.\n\nLes bonnes pratiques essentielles sont\u202f:\n<ul>\n<li>Utiliser un emballage capable de r\u00e9sister \u00e0 une chute de 4 pieds et aux variations de temp\u00e9rature et d\u2019humidit\u00e9.<\/li>\n<li>\u00c9valuer la fragilit\u00e9, le poids et les dimensions du produit, ainsi que le test ECT (r\u00e9sistance \u00e0 l\u2019\u00e9crasement).<\/li>\n<li>Choisir des mat\u00e9riaux adapt\u00e9s\u202f: carton ondul\u00e9, polybag, film \u00e0 bulles, papier brun, coussins d\u2019air.<\/li>\n<li>Pr\u00e9voir un calage efficace contre les vibrations, la compression et les chocs.<\/li>\n<li>Faire appel \u00e0 un prestataire 3PL fiable (97\u202f% des entreprises d\u00e9clarent une relation fructueuse).<\/li>\n<li>Souscrire une assurance exp\u00e9dition couvrant les risques et facilitant les r\u00e9clamations.<\/li>\n<\/ul><\/span>\r\n            <\/div>\r\n        <\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4101e423 e-flex e-con-boxed e-con e-parent\" data-id=\"4101e423\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d0d5f9b1 elementor-widget elementor-widget-text-editor\" data-id=\"d0d5f9b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La question des dommages li\u00e9s \u00e0 l\u2019exp\u00e9dition est un probl\u00e8me r\u00e9current qui n\u00e9cessite d\u2019\u00eatre trait\u00e9. En effet, jusqu\u2019\u00e0 <em><strong>10% d&#8217;emballages<\/strong><\/em> de commerce \u00e9lectronique arrivent endommag\u00e9s. Le vendeur comme l\u2019acheteur restent concern\u00e9s par la question des dommages \u00e0 l\u2019exp\u00e9dition m\u00eame si l\u2019acheteur semble, principalement, plus pr\u00e9occup\u00e9. Quant au vendeur, il supportera les dol\u00e9ances de l\u2019acheteur apr\u00e8s r\u00e9ception de la marchandise et paiera le prix en augmentant les frais de retour et en endommageant leur marque malgr\u00e9 le fait qu\u2019il ne soit pas responsable des dommages \u00e0 l\u2019exp\u00e9dition. En effet, la marchandise parcourt un long chemin avant d\u2019arriver aupr\u00e8s de l\u2019acheteur, plusieurs interm\u00e9diaires interviennent dans le processus de d\u2019exp\u00e9dition de marchandises. Il incombe donc au vendeur de prioriser la r\u00e9duction des dommages et prendre certaines pour garder les marchandises aussi s\u00fbres que possible\u202f; c\u2019est ce qu\u2019il convient de voir dans un premier temps.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7c7fa552 e-con-full e-flex e-con e-child\" data-id=\"7c7fa552\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-96b1f057 e-con-full overflow-hidden e-flex e-con e-child\" data-id=\"96b1f057\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-f503d8c4 e-con-full e-flex e-con e-child\" data-id=\"f503d8c4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-447daaef elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"447daaef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Remarque DocShipper<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-514a6bfe elementor-widget elementor-widget-heading\" data-id=\"514a6bfe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\nComment g\u00e9rer des marchandises endommag\u00e9es ?<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dcd78183 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"dcd78183\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #ffffff;\">Bien qu\u2019il existe des solutions pour r\u00e9duire les dommages \u00e0 l\u2019exp\u00e9dition et des moyens pour le vendeur de se prot\u00e9ger lors de l\u2019exp\u00e9dition de marchandises, il n\u2019en demeure pas moins que l\u2019acheteur peut \u00e9galement agir face \u00e0 la r\u00e9ception de marchandise endommag\u00e9e.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-04a9f571 e-flex e-con-boxed e-con e-parent\" data-id=\"04a9f571\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a5d978c3 elementor-widget elementor-widget-text-editor\" data-id=\"a5d978c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><span class=\"ez-toc-section\" id=\"Comment_reduire_les_dommages_lies_a_lexpedition\"><\/span><b>Comment r\u00e9duire les dommages li\u00e9s \u00e0 l\u2019exp\u00e9dition ?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400\">Tout d\u2019abord, voici quelques objectifs primordiaux pour la pr\u00e9vention des dommages li\u00e9s au transport. Chaque colis doit pouvoir :<\/span><\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignright wp-image-8333 entered lazyloaded\" src=\"https:\/\/china.docshipper.com\/wp-content\/uploads\/sites\/7\/2021\/01\/H-two-300x154.jpg\" alt=\"Carte mondiale des itin\u00e9raires\" width=\"400\" height=\"206\" data-lazy-srcset=\"https:\/\/china.docshipper.com\/wp-content\/uploads\/sites\/7\/2021\/01\/H-two-300x154.jpg 300w, https:\/\/china.docshipper.com\/wp-content\/uploads\/sites\/7\/2021\/01\/H-two.jpg 638w\" data-lazy-sizes=\"(max-width: 400px) 100vw, 400px\" data-lazy-src=\"https:\/\/china.docshipper.com\/wp-content\/uploads\/sites\/7\/2021\/01\/H-two-300x154.jpg\" data-ll-status=\"loaded\" sizes=\"(max-width: 400px) 100vw, 400px\" srcset=\"https:\/\/china.docshipper.com\/wp-content\/uploads\/sites\/7\/2021\/01\/H-two-300x154.jpg 300w, https:\/\/china.docshipper.com\/wp-content\/uploads\/sites\/7\/2021\/01\/H-two.jpg 638w\"><noscript><img decoding=\"async\" class=\"alignright wp-image-8333\" src=\"https:\/\/china.docshipper.com\/wp-content\/uploads\/sites\/7\/2021\/01\/H-two-300x154.jpg\" alt=\"Carte mondiale des itin\u00e9raires\" width=\"400\" height=\"206\" srcset=\"https:\/\/china.docshipper.com\/wp-content\/uploads\/sites\/7\/2021\/01\/H-two-300x154.jpg 300w, https:\/\/china.docshipper.com\/wp-content\/uploads\/sites\/7\/2021\/01\/H-two.jpg 638w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/noscript><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>R\u00e9sister \u00e0 une chute de quatre pieds. C\u2019est une moyenne \u00e0 partir de laquelle les colis peuvent \u00eatre d\u00e9pos\u00e9s pendants le transport<\/li>\n<li>G\u00e9rer les grands changements de chaleur et d\u2019humidit\u00e9<\/li>\n<li>Suivre au transport de marchandises, \u00e0 l\u2019ex\u00e9cution des commandes et \u00e0 la livraison du dernier kilom\u00e8tre.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-120de9fb e-con-full e-flex e-con e-child\" data-id=\"120de9fb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ba9e6525 overflow-hidden e-con-full e-flex e-con e-child\" data-id=\"ba9e6525\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-4987614a e-con-full e-flex e-con e-child\" data-id=\"4987614a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eee14c87 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"eee14c87\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Remarque DocShipper<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-076b16fc elementor-widget elementor-widget-heading\" data-id=\"076b16fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Comment r\u00e9duire les risques d'exp\u00e9dition ?<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d99ade4 elementor-widget elementor-widget-text-editor\" data-id=\"9d99ade4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\"><span style=\"font-weight: 500;\">Bien que ces objectifs en t\u00eate et une volont\u00e9 de les avoir respect\u00e9s par le vendeur, il n\u2019en demeure pas moins qu\u2019il existe des moyens de r\u00e9duire les dommages li\u00e9s \u00e0 l\u2019exp\u00e9dition. Il convient ici d\u2019informer ici sur la s\u00e9lection de l\u2019emballage et la logistique du camionnage\u202f; DocShipper vous offrant ce service. En effet, il conviendra de d\u00e9l\u00e9guer la partie logistique \u00e0 <a href=\"https:\/\/docshipper.com\/\" target=\"_blank\" rel=\"noopener\" style=\"color:#05224d;text-decoration:underline\">DocShipper<\/a>, expert en la mati\u00e8re, pour \u00e9viter les risques de dommages, b\u00e9n\u00e9ficier d\u2019un service de qualit\u00e9 et s\u00e9curiser la marchandise.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3dd99968 elementor-widget__width-auto elementor-widget elementor-widget-docshipper-button-widget\" data-id=\"3dd99968\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"docshipper-button-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n    <div class=\"btn-wrapper\">\r\n        <a class=\"btn btn-base\" href=\"https:\/\/china.docshipper.com\/fr\/contact\/\">\r\n            Contactez-nous                            <span class=\"float-end\">\r\n                    <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg>                <\/span>\r\n                    <\/a>\r\n    <\/div>\r\n\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be43f145 elementor-widget elementor-widget-text-editor\" data-id=\"be43f145\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><span class=\"ez-toc-section\" id=\"La_selection_de_lemballage\"><\/span>La s\u00e9lection de l\u2019emballage<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h4><span class=\"ez-toc-section\" id=\"Le_processus_avant_lemballage\"><\/span><em><span style=\"color:#ad1225\"><b>Le processus avant l\u2019emballage<\/b><\/span><\/em><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400\">Pour \u00e9viter les retours inattendus, les commer\u00e7ants doivent consid\u00e9rer tous les sc\u00e9narios lors de l\u2019emballage ;<\/span><\/p>\n<p><span style=\"font-weight: 400\">&#8211;<\/span><span style=\"font-weight: 400\"> &nbsp; <\/span> <span style=\"font-weight: 400\">Prot\u00e9ger le contenu des vibrations des bandes transporteuses et des camions, qui peuvent desserrer les vis, faire frotter le mat\u00e9riau mou contre la poussi\u00e8re et toute autre usure.<\/span><\/p>\n<p><span style=\"font-weight: 400\">&#8211;<\/span><span style=\"font-weight: 400\"> &nbsp; <\/span> <span style=\"font-weight: 400\">Compression sur tous les c\u00f4t\u00e9s, \u00e0 partir d&rsquo;un empilement sans discernement<\/span><\/p>\n<p><span style=\"font-weight: 400\">&#8211;<\/span><span style=\"font-weight: 400\"> &nbsp; <\/span> <span style=\"font-weight: 400\">Changements \u00e9ventuels de temp\u00e9rature et d\u2019humidit\u00e9<\/span><\/p>\n<p><span style=\"font-weight: 400\">Il n\u2019est pas possible d\u2019examiner chaque colis \u00e0 l\u2019exp\u00e9dition, en revanche, il est possible de cr\u00e9er un guide des meilleures pratiques pour emballer un produit. Cela commence par une \u00e9valuation des sp\u00e9cificit\u00e9s du produit telles que la longueur, la largeur, le poids. <\/span><span style=\"font-weight: 400\">Une fois les dimensions et les caract\u00e9ristiques de base d\u00e9termin\u00e9es, les trois choses \u00e0 noter lors du choix de l\u2019emballage sont : le degr\u00e9 de fragilit\u00e9, la connaissance du ECT (le test d\u2019\u00e9crasement des bords) et l\u2019isolation des liquides. <\/span><span style=\"font-weight: 400\">Ce qui nous am\u00e8ne \u00e0 voir les diff\u00e9rents mat\u00e9riaux \u00e0 privil\u00e9gier.<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Les_differents_materiaux\"><\/span><span style=\"color:#ad1225\"><em>Les diff\u00e9rents mat\u00e9riaux<\/em><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><strong>Pour les mat\u00e9riaux \u00ab ext\u00e9rieurs \u00bb<\/strong><\/p>\n<p><span style=\"font-weight: 400\">Pour les mat\u00e9riaux ext\u00e9rieurs, les plus connus sont tout d\u2019abord, le <strong>polybag<\/strong> qui offre une excellente r\u00e9sistance \u00e0 l\u2019eau, le <strong>sac jiffy<\/strong> id\u00e9al pour les articles les plus petits et non fragiles et enfin les bo\u00eetes en carton ondul\u00e9 utilis\u00e9es pour les commandes plus lourdes.<\/span><\/p>\n<p><strong>Pour la protection contre les chocs<\/strong><\/p>\n<p><span style=\"font-weight: 400\">Il existe l\u00e0 aussi plusieurs protections contre les chocs. Premi\u00e8rement, le film \u00e0 bulles qui fournit une couverture totale contre les chocs. Ensuite, nous avons le \u201cpapier brun\u201d qui offre une certaine protection. Le rouleau ondul\u00e9 \u00e0 pli unique est \u00e9galement utilis\u00e9 pour doubler les bo\u00eetes en carton. Enfin nous avons les mat\u00e9riaux de \u00ab remplissage du vide \u00bb, comme les coussins d\u2019air, pour prot\u00e9ger les objets roulants.<\/span><\/p>\n<p><span style=\"color:#05224d\"><span style=\"font-weight: 400\">&nbsp;<\/span><span style=\"font-weight: 400\">Il convient de voir maintenant un autre moyen de r\u00e9duire les dommages li\u00e9s \u00e0 l\u2019exp\u00e9dition ; il s\u2019agit de la logistique du camionnage.<\/span><\/span><\/p>\n<p><img decoding=\"async\" class=\"wp-image-7201 alignright entered lazyloaded\" src=\"https:\/\/china.docshipper.com\/wp-content\/uploads\/sites\/7\/2021\/01\/propriete-privee-transport-protection-vie.jpg\" alt=\"propriete-privee-transport-protection-vie\" width=\"400\" height=\"266\" data-lazy-srcset=\"https:\/\/china.docshipper.com\/wp-content\/uploads\/sites\/7\/2021\/01\/propriete-privee-transport-protection-vie.jpg 626w, https:\/\/china.docshipper.com\/wp-content\/uploads\/sites\/7\/2021\/01\/propriete-privee-transport-protection-vie-300x200.jpg 300w, https:\/\/china.docshipper.com\/wp-content\/uploads\/sites\/7\/2021\/01\/propriete-privee-transport-protection-vie-360x240.jpg 360w, https:\/\/china.docshipper.com\/wp-content\/uploads\/sites\/7\/2021\/01\/propriete-privee-transport-protection-vie-272x182.jpg 272w\" data-lazy-sizes=\"(max-width: 400px) 100vw, 400px\" data-lazy-src=\"https:\/\/china.docshipper.com\/wp-content\/uploads\/sites\/7\/2021\/01\/propriete-privee-transport-protection-vie.jpg\" data-ll-status=\"loaded\" sizes=\"(max-width: 400px) 100vw, 400px\" srcset=\"https:\/\/china.docshipper.com\/wp-content\/uploads\/sites\/7\/2021\/01\/propriete-privee-transport-protection-vie.jpg 626w, https:\/\/china.docshipper.com\/wp-content\/uploads\/sites\/7\/2021\/01\/propriete-privee-transport-protection-vie-300x200.jpg 300w, https:\/\/china.docshipper.com\/wp-content\/uploads\/sites\/7\/2021\/01\/propriete-privee-transport-protection-vie-360x240.jpg 360w, https:\/\/china.docshipper.com\/wp-content\/uploads\/sites\/7\/2021\/01\/propriete-privee-transport-protection-vie-272x182.jpg 272w\"><noscript><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-7201 alignright\" src=\"https:\/\/china.docshipper.com\/wp-content\/uploads\/sites\/7\/2021\/01\/propriete-privee-transport-protection-vie.jpg\" alt=\"propriete-privee-transport-protection-vie\" width=\"400\" height=\"266\" srcset=\"https:\/\/china.docshipper.com\/wp-content\/uploads\/sites\/7\/2021\/01\/propriete-privee-transport-protection-vie.jpg 626w, https:\/\/china.docshipper.com\/wp-content\/uploads\/sites\/7\/2021\/01\/propriete-privee-transport-protection-vie-300x200.jpg 300w, https:\/\/china.docshipper.com\/wp-content\/uploads\/sites\/7\/2021\/01\/propriete-privee-transport-protection-vie-360x240.jpg 360w, https:\/\/china.docshipper.com\/wp-content\/uploads\/sites\/7\/2021\/01\/propriete-privee-transport-protection-vie-272x182.jpg 272w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/noscript><\/p>\n<h3><span class=\"ez-toc-section\" id=\"La_logistique_du_camionnage\"><\/span>La logistique du camionnage<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400\">Il s\u2019agit l\u00e0 de se renseigner et faire appel au meilleur camionnage afin de minimiser les dommages li\u00e9s \u00e0 l\u2019exp\u00e9dition : <a href=\"https:\/\/china.docshipper.com\/fr\/services-logistique-tierce-partie-3pl\/\" target=\"_blank\" rel=\"noopener\" style=\"color:#05224d;text-decoration:underline\">3PL<\/a>. Qui de mieux plac\u00e9 afin de s\u2019assurer d\u2019un service de 3PL complet dans la gestion des stocks et en minimisant les risques li\u00e9s \u00e0 l\u2019exp\u00e9dition de marchandises ? <\/span><\/p>\n<p><span style=\"font-weight: 400\">En effet, <em><strong>97% des entreprises<\/strong> <\/em>travaillant avec <a href=\"https:\/\/china.docshipper.com\/fr\/services-logistique-tierce-partie-3pl\/\" target=\"_blank\" rel=\"noopener\" style=\"color:#05224d;text-decoration:underline\">des partenaires <strong>3PL<\/strong><\/a> ont signal\u00e9 des relations fructueuses, notamment en termes de mat\u00e9riel, de manutention et de logistique, en partie gr\u00e2ce \u00e0 des technologies plus solides et plus puissantes. Il s\u2019agit donc de prendre en compte le meilleur prestataire afin de garantir des dommages li\u00e9s \u00e0 l\u2019exp\u00e9dition amoindrie.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9db53812 e-con-full e-flex e-con e-child\" data-id=\"9db53812\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f3b13491 e-con-full overflow-hidden e-flex e-con e-child\" data-id=\"f3b13491\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-9525a49f e-con-full e-flex e-con e-child\" data-id=\"9525a49f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a8262ba2 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"a8262ba2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Remarque DocShipper<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47c98165 elementor-widget elementor-widget-heading\" data-id=\"47c98165\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Comment prot\u00e9ger les vendeurs efficacement ?<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77aa66d5 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"77aa66d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #ffffff;\"><span style=\"font-weight: 400;\">Quand est-il alors de la question de la protection pour le vendeur ? C\u2019est ce qu\u2019il convient de voir.<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4dea768d e-con-full e-flex e-con e-child\" data-id=\"4dea768d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-bbe11173 overflow-hidden e-con-full e-flex e-con e-child\" data-id=\"bbe11173\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-cce1c7ef e-con-full e-flex e-con e-child\" data-id=\"cce1c7ef\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31e74357 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"31e74357\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Astuce DocShipper<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c9973411 elementor-widget elementor-widget-heading\" data-id=\"c9973411\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\nPourquoi choisir DocShipper pour exp\u00e9dier ?<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-203f2eee elementor-widget elementor-widget-text-editor\" data-id=\"203f2eee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\"><span style=\"font-weight: 500;\">En effet, de plus en plus d\u2019exp\u00e9diteurs, distributeurs et d\u2019autres entit\u00e9s de cha\u00eene d\u2019approvisionnement se tournent vers des prestataires logistiques tiers tel que <a href=\"https:\/\/www.docshipper.fr\/\" target=\"_blank\" rel=\"noopener\" style=\"color:#05224d;text-decoration:underline\">DocShipper<\/a> pour am\u00e9liorer le flux de marchandises et maximiser les profits dans la mesure du possible. <\/span><span style=\"font-weight: 500;\">Pourquoi ne pas donc inclure la question des dommages li\u00e9s \u00e0 l\u2019exp\u00e9dition lors du choix du prestataire ? <a href=\"https:\/\/docshipper.fr\/contact\/\" target=\"_blank\" rel=\"noopener\" style=\"color:#05224d;text-decoration:underline\">Contactez Docshipper<\/a> afin de b\u00e9n\u00e9ficier de la meilleure logistique lors de l&rsquo;exp\u00e9dition.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba212816 elementor-widget__width-auto elementor-widget elementor-widget-docshipper-button-widget\" data-id=\"ba212816\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"docshipper-button-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n    <div class=\"btn-wrapper\">\r\n        <a class=\"btn btn-base\" href=\"https:\/\/china.docshipper.com\/fr\/contact\/\">\r\n             Contactez-nous                            <span class=\"float-end\">\r\n                    <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg>                <\/span>\r\n                    <\/a>\r\n    <\/div>\r\n\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3228781a elementor-widget elementor-widget-text-editor\" data-id=\"3228781a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><span class=\"ez-toc-section\" id=\"Comment_se_proteger_lors_de_lexpedition_de_marchandises\"><\/span>Comment se prot\u00e9ger lors de l\u2019exp\u00e9dition de marchandises ?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Lassurance_expedition\"><\/span><b>L\u2019assurance exp\u00e9dition<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-284 alignright entered lazyloaded\" src=\"https:\/\/china.docshipper.com\/wp-content\/uploads\/sites\/7\/2020\/04\/assurance-cargo-chine.png\" alt=\"assurance cargo chine\" width=\"350\" height=\"262\" data-lazy-srcset=\"https:\/\/china.docshipper.com\/wp-content\/uploads\/sites\/7\/2020\/04\/assurance-cargo-chine.png 950w, https:\/\/china.docshipper.com\/wp-content\/uploads\/sites\/7\/2020\/04\/assurance-cargo-chine-300x224.png 300w, https:\/\/china.docshipper.com\/wp-content\/uploads\/sites\/7\/2020\/04\/assurance-cargo-chine-768x574.png 768w\" data-lazy-sizes=\"(max-width: 350px) 100vw, 350px\" data-lazy-src=\"https:\/\/china.docshipper.com\/wp-content\/uploads\/sites\/7\/2020\/04\/assurance-cargo-chine.png\" data-ll-status=\"loaded\" sizes=\"(max-width: 350px) 100vw, 350px\" srcset=\"https:\/\/china.docshipper.com\/wp-content\/uploads\/sites\/7\/2020\/04\/assurance-cargo-chine.png 950w, https:\/\/china.docshipper.com\/wp-content\/uploads\/sites\/7\/2020\/04\/assurance-cargo-chine-300x224.png 300w, https:\/\/china.docshipper.com\/wp-content\/uploads\/sites\/7\/2020\/04\/assurance-cargo-chine-768x574.png 768w\"><noscript><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-284 alignright\" src=\"https:\/\/china.docshipper.com\/wp-content\/uploads\/sites\/7\/2020\/04\/assurance-cargo-chine.png\" alt=\"assurance cargo chine\" width=\"350\" height=\"262\" srcset=\"https:\/\/china.docshipper.com\/wp-content\/uploads\/sites\/7\/2020\/04\/assurance-cargo-chine.png 950w, https:\/\/china.docshipper.com\/wp-content\/uploads\/sites\/7\/2020\/04\/assurance-cargo-chine-300x224.png 300w, https:\/\/china.docshipper.com\/wp-content\/uploads\/sites\/7\/2020\/04\/assurance-cargo-chine-768x574.png 768w\" sizes=\"(max-width: 350px) 100vw, 350px\" \/><\/noscript><\/p>\n<p><span style=\"font-weight: 400\">Pour les in\u00e9vitables fails de processus, il y a toujours une solution ; <a href=\"https:\/\/china.docshipper.com\/fr\/assurance-transport\/\" target=\"_blank\" rel=\"noopener\" style=\"color:#05224d;text-decoration:underline\">l\u2019assurance exp\u00e9dition.<\/a> <strong>La meilleure option<\/strong> pour les exp\u00e9diteurs en ligne est de faire appel \u00e0 une compagnie d\u2019assurance priv\u00e9e. <\/span><span style=\"font-weight: 400\">En effet les assureurs priv\u00e9s offrent une couverture tous risques et vous permettent d\u2019exp\u00e9dier avec les principaux transporteurs tout en prot\u00e9geant vos colis \u00e0 un prix tr\u00e8s avantageux.<\/span><\/p>\n<p>La plupart des demandes de r\u00e8glement sont trait\u00e9es en une semaine et se font en ligne. D\u2019autres avantages sont \u00e0 notifier tels qu\u2019une ouverture plus large, une assurance r\u00e9elle, qui n\u2019exigent pas de preuves de n\u00e9gligence. Il y a un traitement des r\u00e9clamations de la part de <a href=\"https:\/\/china.docshipper.com\/fr\/assurance-transport\/\" target=\"_blank\" rel=\"noopener\" style=\"color:#05224d;text-decoration:underline\">l\u2019assurance<\/a> et enfin int\u00e9gration qui consiste \u00e0 assurer en une seule \u00e9tape lors du processus d\u2019exp\u00e9dition<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-75c03d0b e-con-full e-flex e-con e-child\" data-id=\"75c03d0b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e1437d4c e-con-full overflow-hidden e-flex e-con e-child\" data-id=\"e1437d4c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-9aaa371c e-con-full e-flex e-con e-child\" data-id=\"9aaa371c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25f15858 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"25f15858\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Remarque DocShipper<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4cefe57 elementor-widget elementor-widget-heading\" data-id=\"d4cefe57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\nQue faire pour un colis d\u00e9t\u00e9rior\u00e9 ?<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-85fdd9e2 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"85fdd9e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Mais alors comment agir en tant qu\u2019acheteur face \u00e0 un colis d\u00e9t\u00e9rior\u00e9 ? c\u2019est ce qu\u2019il convient de voir.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b3a2c7b7 e-con-full e-flex e-con e-child\" data-id=\"b3a2c7b7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b4986acd overflow-hidden e-con-full e-flex e-con e-child\" data-id=\"b4986acd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-a60622b5 e-con-full e-flex e-con e-child\" data-id=\"a60622b5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00c38ce1 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"00c38ce1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Astuce DocShipper<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a043e0df elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"a043e0df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Comment g\u00e9rer la r\u00e9ception de colis endommag\u00e9s ?<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66542763 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"66542763\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 500;\">En effet il s&rsquo;agit d&rsquo;aborder ici toutes vos questions et vos craintes \u00e0 propos de la r\u00e9ception de colis endommag\u00e9s. Il s&rsquo;agit de savoir quel comportements adopter, comment l&rsquo;adopter et \u00e0 quelle moment. Nous verront \u00e9galement comment se prot\u00e9ger en tant qu&rsquo;acheteur.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a46880ad elementor-widget__width-auto elementor-widget elementor-widget-docshipper-button-widget\" data-id=\"a46880ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"docshipper-button-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n    <div class=\"btn-wrapper\">\r\n        <a class=\"btn btn-base\" href=\"https:\/\/china.docshipper.com\/fr\/contact\/\">\r\n             Contactez-nous                            <span class=\"float-end\">\r\n                    <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg>                <\/span>\r\n                    <\/a>\r\n    <\/div>\r\n\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-802877c4 elementor-widget elementor-widget-text-editor\" data-id=\"802877c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les dommages li\u00e9s \u00e0 l&rsquo;exp\u00e9dition sont une cons\u00e9quence malheureuse de faire des affaires en ligne.&nbsp;Cependant, cela n&rsquo;a pas \u00e0 \u00eatre banal ou d\u00e9vastateur quand cela se produit.&nbsp;En suivant quelques \u00e9tapes simples, vous pouvez r\u00e9duire le nombre d&rsquo;articles endommag\u00e9s.&nbsp;Cela aidera votre entreprise en r\u00e9duisant les retours et en pr\u00e9servant la r\u00e9putation de votre marque.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e39c3fda e-flex e-con-boxed e-con e-parent\" data-id=\"e39c3fda\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1de98e50 e-con-full e-flex e-con e-child\" data-id=\"1de98e50\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1a9dad55 elementor-widget elementor-widget-heading\" data-id=\"1a9dad55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ | Comment \u00e9viter les dommages li\u00e9s \u00e0 l\u2019exp\u00e9dition ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea2bcc0b elementor-widget elementor-widget-docshipper-accordion-faq-widget\" data-id=\"ea2bcc0b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"docshipper-accordion-faq-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"goal-area\">\r\n            <div class=\"row\">\r\n                <div class=\"faq-tab-area faq-accordion\">\r\n                    <div class=\"tab-content\" id=\"faq-tabContent\">\r\n                        <div class=\"tab-pane fade show active\" role=\"tabpanel\" id=\"docshipper-faq\">\r\n                            <div class=\"accordion-area-2 accordion\">\r\n                                                                    <div class=\"accordion-card-2 show\">\r\n                                        <h3 class=\"accordion-header\">                                        <button class=\"accordion-button\">\r\n                                            Comment agir si vous recevez un colis endommag\u00e9 ?                                        <\/button>\r\n                                        <span class=\"plus-icon\">\r\n                                            <svg width=\"40\" height=\"41\" viewBox=\"0 0 40 41\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                                <rect y=\"0.285156\" width=\"40\" height=\"40\" rx=\"20\" fill=\"white\" \/>\r\n                                                <path d=\"M20 13.2852V27.2852M13 20.2852H27\" stroke=\"#182230\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\r\n                                            <\/svg>\r\n                                        <\/span>\r\n                                        <span class=\"minus-icon\">\r\n                                            <svg width=\"40\" height=\"41\" viewBox=\"0 0 40 41\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                                <rect y=\"0.285156\" width=\"40\" height=\"40\" rx=\"20\" fill=\"white\" \/>\r\n                                                <g clip-path=\"url(#clip0_305_7058)\">\r\n                                                    <path d=\"M13 20.2852H27\" stroke=\"#AD1225\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\r\n                                                <\/g>\r\n                                                <defs>\r\n                                                    <clipPath id=\"clip0_305_7058\">\r\n                                                        <rect width=\"24\" height=\"24\" fill=\"white\" transform=\"translate(8 8.28516)\" \/>\r\n                                                    <\/clipPath>\r\n                                                <\/defs>\r\n                                            <\/svg>\r\n                                        <\/span>\r\n                                        <\/h3>                                        <div class=\"accordion-collapse collapse\" style=\"display:block\">\r\n                                            <div class=\"accordion-body\">\r\n                                                <p>R\u00e9agissez imm\u00e9diatement, car les d\u00e9lais sont courts. Voici les \u00e9tapes \u00e0 suivre : 1. Prenez des photos du colis avant ouverture (ext\u00e9rieur + \u00e9tiquette). 2. Si le dommage est visible \u00e0 la livraison, refusez le colis et demandez la mention \u201cendommag\u00e9 \u2013 retour \u00e0 l\u2019exp\u00e9diteur\u201d. 3. Si vous acceptez le colis, signalez-le sous 24 \u00e0 48h au transporteur comme \u201cre\u00e7u endommag\u00e9 sous r\u00e9serve\u201d. 4. Conservez l\u2019emballage et tous les \u00e9l\u00e9ments internes. 5. Contactez le vendeur avec le num\u00e9ro de suivi, la description des d\u00e9g\u00e2ts et la valeur estim\u00e9e. Plus vous \u00eates rapide et pr\u00e9cis, plus vos chances de remboursement ou remplacement sont \u00e9lev\u00e9es.<\/p>                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                                                    <div class=\"accordion-card-2 \">\r\n                                        <h3 class=\"accordion-header\">                                        <button class=\"accordion-button\">\r\n                                            Comment prot\u00e9ger les articles avant de les renvoyer ?                                        <\/button>\r\n                                        <span class=\"plus-icon\">\r\n                                            <svg width=\"40\" height=\"41\" viewBox=\"0 0 40 41\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                                <rect y=\"0.285156\" width=\"40\" height=\"40\" rx=\"20\" fill=\"white\" \/>\r\n                                                <path d=\"M20 13.2852V27.2852M13 20.2852H27\" stroke=\"#182230\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\r\n                                            <\/svg>\r\n                                        <\/span>\r\n                                        <span class=\"minus-icon\">\r\n                                            <svg width=\"40\" height=\"41\" viewBox=\"0 0 40 41\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                                <rect y=\"0.285156\" width=\"40\" height=\"40\" rx=\"20\" fill=\"white\" \/>\r\n                                                <g clip-path=\"url(#clip0_305_7058)\">\r\n                                                    <path d=\"M13 20.2852H27\" stroke=\"#AD1225\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\r\n                                                <\/g>\r\n                                                <defs>\r\n                                                    <clipPath id=\"clip0_305_7058\">\r\n                                                        <rect width=\"24\" height=\"24\" fill=\"white\" transform=\"translate(8 8.28516)\" \/>\r\n                                                    <\/clipPath>\r\n                                                <\/defs>\r\n                                            <\/svg>\r\n                                        <\/span>\r\n                                        <\/h3>                                        <div class=\"accordion-collapse collapse\" style=\"display:none\">\r\n                                            <div class=\"accordion-body\">\r\n                                                <p>L\u2019objectif est simple : le colis doit survivre \u00e0 une chute et \u00e0 une compression. Pour s\u00e9curiser un retour : 1. Utilisez une double bo\u00eete si l\u2019article est fragile (petite bo\u00eete dans une plus grande). 2. Ajoutez un rembourrage dense (film \u00e0 bulles, coussins d\u2019air, papier froiss\u00e9). 3. Bloquez les mouvements internes : rien ne doit bouger. 4. Renforcez les angles et les ar\u00eates. Un emballage n\u00e9glig\u00e9 peut entra\u00eener un refus d\u2019indemnisation.<\/p>                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                                                    <div class=\"accordion-card-2 \">\r\n                                        <h3 class=\"accordion-header\">                                        <button class=\"accordion-button\">\r\n                                            Comment prouver la protection de l\u2019article renvoy\u00e9 ?                                        <\/button>\r\n                                        <span class=\"plus-icon\">\r\n                                            <svg width=\"40\" height=\"41\" viewBox=\"0 0 40 41\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                                <rect y=\"0.285156\" width=\"40\" height=\"40\" rx=\"20\" fill=\"white\" \/>\r\n                                                <path d=\"M20 13.2852V27.2852M13 20.2852H27\" stroke=\"#182230\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\r\n                                            <\/svg>\r\n                                        <\/span>\r\n                                        <span class=\"minus-icon\">\r\n                                            <svg width=\"40\" height=\"41\" viewBox=\"0 0 40 41\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                                <rect y=\"0.285156\" width=\"40\" height=\"40\" rx=\"20\" fill=\"white\" \/>\r\n                                                <g clip-path=\"url(#clip0_305_7058)\">\r\n                                                    <path d=\"M13 20.2852H27\" stroke=\"#AD1225\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\r\n                                                <\/g>\r\n                                                <defs>\r\n                                                    <clipPath id=\"clip0_305_7058\">\r\n                                                        <rect width=\"24\" height=\"24\" fill=\"white\" transform=\"translate(8 8.28516)\" \/>\r\n                                                    <\/clipPath>\r\n                                                <\/defs>\r\n                                            <\/svg>\r\n                                        <\/span>\r\n                                        <\/h3>                                        <div class=\"accordion-collapse collapse\" style=\"display:none\">\r\n                                            <div class=\"accordion-body\">\r\n                                                <p>Documentez tout, comme si vous pr\u00e9pariez un dossier d\u2019assurance : 1. Photographiez chaque \u00e9tape de l\u2019emballage. 2. Montrez le calage interne avant fermeture. 3. Prenez une photo du colis ferm\u00e9 avec l\u2019\u00e9tiquette visible. Ces preuves peuvent faire la diff\u00e9rence en cas de litige avec le transporteur ou l\u2019assureur.<\/p>                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                                                    <div class=\"accordion-card-2 \">\r\n                                        <h3 class=\"accordion-header\">                                        <button class=\"accordion-button\">\r\n                                            Comment anticiper les risques li\u00e9s \u00e0 l\u2019exp\u00e9dition du colis endommag\u00e9 ?                                        <\/button>\r\n                                        <span class=\"plus-icon\">\r\n                                            <svg width=\"40\" height=\"41\" viewBox=\"0 0 40 41\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                                <rect y=\"0.285156\" width=\"40\" height=\"40\" rx=\"20\" fill=\"white\" \/>\r\n                                                <path d=\"M20 13.2852V27.2852M13 20.2852H27\" stroke=\"#182230\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\r\n                                            <\/svg>\r\n                                        <\/span>\r\n                                        <span class=\"minus-icon\">\r\n                                            <svg width=\"40\" height=\"41\" viewBox=\"0 0 40 41\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                                <rect y=\"0.285156\" width=\"40\" height=\"40\" rx=\"20\" fill=\"white\" \/>\r\n                                                <g clip-path=\"url(#clip0_305_7058)\">\r\n                                                    <path d=\"M13 20.2852H27\" stroke=\"#AD1225\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\r\n                                                <\/g>\r\n                                                <defs>\r\n                                                    <clipPath id=\"clip0_305_7058\">\r\n                                                        <rect width=\"24\" height=\"24\" fill=\"white\" transform=\"translate(8 8.28516)\" \/>\r\n                                                    <\/clipPath>\r\n                                                <\/defs>\r\n                                            <\/svg>\r\n                                        <\/span>\r\n                                        <\/h3>                                        <div class=\"accordion-collapse collapse\" style=\"display:none\">\r\n                                            <div class=\"accordion-body\">\r\n                                                <p>L\u2019anticipation repose sur deux leviers : emballage + assurance.<\/p><ul><li>V\u00e9rifiez que l\u2019emballage est adapt\u00e9 au poids et \u00e0 la fragilit\u00e9.<\/li><li>Assurez le colis, surtout si sa valeur est \u00e9lev\u00e9e.<\/li><li>D\u00e9clarez correctement la valeur r\u00e9elle.<\/li><\/ul><p>Payer une assurance reste toujours moins co\u00fbteux qu\u2019absorber une perte totale.<\/p>                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                                                    <div class=\"accordion-card-2 \">\r\n                                        <h3 class=\"accordion-header\">                                        <button class=\"accordion-button\">\r\n                                            Comment patienter jusqu\u2019\u00e0 r\u00e9ception du colis par la soci\u00e9t\u00e9 ?                                        <\/button>\r\n                                        <span class=\"plus-icon\">\r\n                                            <svg width=\"40\" height=\"41\" viewBox=\"0 0 40 41\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                                <rect y=\"0.285156\" width=\"40\" height=\"40\" rx=\"20\" fill=\"white\" \/>\r\n                                                <path d=\"M20 13.2852V27.2852M13 20.2852H27\" stroke=\"#182230\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\r\n                                            <\/svg>\r\n                                        <\/span>\r\n                                        <span class=\"minus-icon\">\r\n                                            <svg width=\"40\" height=\"41\" viewBox=\"0 0 40 41\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                                <rect y=\"0.285156\" width=\"40\" height=\"40\" rx=\"20\" fill=\"white\" \/>\r\n                                                <g clip-path=\"url(#clip0_305_7058)\">\r\n                                                    <path d=\"M13 20.2852H27\" stroke=\"#AD1225\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\r\n                                                <\/g>\r\n                                                <defs>\r\n                                                    <clipPath id=\"clip0_305_7058\">\r\n                                                        <rect width=\"24\" height=\"24\" fill=\"white\" transform=\"translate(8 8.28516)\" \/>\r\n                                                    <\/clipPath>\r\n                                                <\/defs>\r\n                                            <\/svg>\r\n                                        <\/span>\r\n                                        <\/h3>                                        <div class=\"accordion-collapse collapse\" style=\"display:none\">\r\n                                            <div class=\"accordion-body\">\r\n                                                <p>Pendant le transport, conservez absolument : 1. Le re\u00e7u d\u2019exp\u00e9dition 2. Le re\u00e7u d\u2019assurance 3. La facture ou preuve d\u2019achat Sans preuve \u00e9crite de la valeur, la r\u00e9clamation peut \u00eatre refus\u00e9e. Gardez ces documents jusqu\u2019\u00e0 confirmation de r\u00e9ception finale.<\/p>                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                                                    <div class=\"accordion-card-2 \">\r\n                                        <h3 class=\"accordion-header\">                                        <button class=\"accordion-button\">\r\n                                            Que faire si le dommage n\u2019est constat\u00e9 qu\u2019apr\u00e8s ouverture du colis ?                                        <\/button>\r\n                                        <span class=\"plus-icon\">\r\n                                            <svg width=\"40\" height=\"41\" viewBox=\"0 0 40 41\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                                <rect y=\"0.285156\" width=\"40\" height=\"40\" rx=\"20\" fill=\"white\" \/>\r\n                                                <path d=\"M20 13.2852V27.2852M13 20.2852H27\" stroke=\"#182230\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\r\n                                            <\/svg>\r\n                                        <\/span>\r\n                                        <span class=\"minus-icon\">\r\n                                            <svg width=\"40\" height=\"41\" viewBox=\"0 0 40 41\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                                <rect y=\"0.285156\" width=\"40\" height=\"40\" rx=\"20\" fill=\"white\" \/>\r\n                                                <g clip-path=\"url(#clip0_305_7058)\">\r\n                                                    <path d=\"M13 20.2852H27\" stroke=\"#AD1225\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\r\n                                                <\/g>\r\n                                                <defs>\r\n                                                    <clipPath id=\"clip0_305_7058\">\r\n                                                        <rect width=\"24\" height=\"24\" fill=\"white\" transform=\"translate(8 8.28516)\" \/>\r\n                                                    <\/clipPath>\r\n                                                <\/defs>\r\n                                            <\/svg>\r\n                                        <\/span>\r\n                                        <\/h3>                                        <div class=\"accordion-collapse collapse\" style=\"display:none\">\r\n                                            <div class=\"accordion-body\">\r\n                                                <p>Cela arrive fr\u00e9quemment. Dans ce cas : 1. Arr\u00eatez imm\u00e9diatement l\u2019installation ou l\u2019utilisation du produit. 2. Photographiez les d\u00e9g\u00e2ts internes et l\u2019emballage. 3. Signalez le probl\u00e8me sous 24 \u00e0 48h au transporteur et au vendeur. 4. Ne jetez rien (ni carton, ni protections). Plus vous attendez, plus la responsabilit\u00e9 peut \u00eatre contest\u00e9e.<\/p>                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                                                    <div class=\"accordion-card-2 \">\r\n                                        <h3 class=\"accordion-header\">                                        <button class=\"accordion-button\">\r\n                                            Qui est responsable en cas de marchandise endommag\u00e9e : vendeur, transporteur ou 3PL ?                                        <\/button>\r\n                                        <span class=\"plus-icon\">\r\n                                            <svg width=\"40\" height=\"41\" viewBox=\"0 0 40 41\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                                <rect y=\"0.285156\" width=\"40\" height=\"40\" rx=\"20\" fill=\"white\" \/>\r\n                                                <path d=\"M20 13.2852V27.2852M13 20.2852H27\" stroke=\"#182230\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\r\n                                            <\/svg>\r\n                                        <\/span>\r\n                                        <span class=\"minus-icon\">\r\n                                            <svg width=\"40\" height=\"41\" viewBox=\"0 0 40 41\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                                <rect y=\"0.285156\" width=\"40\" height=\"40\" rx=\"20\" fill=\"white\" \/>\r\n                                                <g clip-path=\"url(#clip0_305_7058)\">\r\n                                                    <path d=\"M13 20.2852H27\" stroke=\"#AD1225\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\r\n                                                <\/g>\r\n                                                <defs>\r\n                                                    <clipPath id=\"clip0_305_7058\">\r\n                                                        <rect width=\"24\" height=\"24\" fill=\"white\" transform=\"translate(8 8.28516)\" \/>\r\n                                                    <\/clipPath>\r\n                                                <\/defs>\r\n                                            <\/svg>\r\n                                        <\/span>\r\n                                        <\/h3>                                        <div class=\"accordion-collapse collapse\" style=\"display:none\">\r\n                                            <div class=\"accordion-body\">\r\n                                                <p>Cela d\u00e9pend du contrat et des Incoterms utilis\u00e9s. En pratique :<\/p><ul><li>Si vous \u00eates acheteur final, vous traitez d\u2019abord avec le vendeur.<\/li><li>Le vendeur, lui, se retourne ensuite contre le transporteur ou son partenaire 3PL.<\/li><li>Si une assurance exp\u00e9dition a \u00e9t\u00e9 souscrite, c\u2019est l\u2019assureur qui traite l\u2019indemnisation.<\/li><\/ul><p>Toujours v\u00e9rifier les conditions de vente pour conna\u00eetre la r\u00e9partition des responsabilit\u00e9s.<\/p>                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                                                    <div class=\"accordion-card-2 \">\r\n                                        <h3 class=\"accordion-header\">                                        <button class=\"accordion-button\">\r\n                                            L\u2019assurance transport couvre-t-elle vraiment tous les dommages ?                                        <\/button>\r\n                                        <span class=\"plus-icon\">\r\n                                            <svg width=\"40\" height=\"41\" viewBox=\"0 0 40 41\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                                <rect y=\"0.285156\" width=\"40\" height=\"40\" rx=\"20\" fill=\"white\" \/>\r\n                                                <path d=\"M20 13.2852V27.2852M13 20.2852H27\" stroke=\"#182230\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\r\n                                            <\/svg>\r\n                                        <\/span>\r\n                                        <span class=\"minus-icon\">\r\n                                            <svg width=\"40\" height=\"41\" viewBox=\"0 0 40 41\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                                <rect y=\"0.285156\" width=\"40\" height=\"40\" rx=\"20\" fill=\"white\" \/>\r\n                                                <g clip-path=\"url(#clip0_305_7058)\">\r\n                                                    <path d=\"M13 20.2852H27\" stroke=\"#AD1225\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\r\n                                                <\/g>\r\n                                                <defs>\r\n                                                    <clipPath id=\"clip0_305_7058\">\r\n                                                        <rect width=\"24\" height=\"24\" fill=\"white\" transform=\"translate(8 8.28516)\" \/>\r\n                                                    <\/clipPath>\r\n                                                <\/defs>\r\n                                            <\/svg>\r\n                                        <\/span>\r\n                                        <\/h3>                                        <div class=\"accordion-collapse collapse\" style=\"display:none\">\r\n                                            <div class=\"accordion-body\">\r\n                                                <p>Pas automatiquement. Tout d\u00e9pend du type de couverture. Avec une assurance \u201ctous risques\u201d priv\u00e9e :<\/p><ul><li>Les dommages accidentels sont g\u00e9n\u00e9ralement couverts.<\/li><li>La preuve de n\u00e9gligence n\u2019est pas toujours exig\u00e9e.<\/li><\/ul><p>En revanche, un emballage jug\u00e9 insuffisant peut annuler la prise en charge. Lisez attentivement les exclusions avant d\u2019exp\u00e9dier.<\/p>                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                                                    <div class=\"accordion-card-2 \">\r\n                                        <h3 class=\"accordion-header\">                                        <button class=\"accordion-button\">\r\n                                            Comment \u00e9viter qu\u2019un produit fragile se d\u00e9t\u00e9riore pendant le transport longue distance ?                                        <\/button>\r\n                                        <span class=\"plus-icon\">\r\n                                            <svg width=\"40\" height=\"41\" viewBox=\"0 0 40 41\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                                <rect y=\"0.285156\" width=\"40\" height=\"40\" rx=\"20\" fill=\"white\" \/>\r\n                                                <path d=\"M20 13.2852V27.2852M13 20.2852H27\" stroke=\"#182230\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\r\n                                            <\/svg>\r\n                                        <\/span>\r\n                                        <span class=\"minus-icon\">\r\n                                            <svg width=\"40\" height=\"41\" viewBox=\"0 0 40 41\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                                <rect y=\"0.285156\" width=\"40\" height=\"40\" rx=\"20\" fill=\"white\" \/>\r\n                                                <g clip-path=\"url(#clip0_305_7058)\">\r\n                                                    <path d=\"M13 20.2852H27\" stroke=\"#AD1225\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\r\n                                                <\/g>\r\n                                                <defs>\r\n                                                    <clipPath id=\"clip0_305_7058\">\r\n                                                        <rect width=\"24\" height=\"24\" fill=\"white\" transform=\"translate(8 8.28516)\" \/>\r\n                                                    <\/clipPath>\r\n                                                <\/defs>\r\n                                            <\/svg>\r\n                                        <\/span>\r\n                                        <\/h3>                                        <div class=\"accordion-collapse collapse\" style=\"display:none\">\r\n                                            <div class=\"accordion-body\">\r\n                                                <p>Pensez \u201cconditions extr\u00eames\u201d : 1. Prot\u00e9gez contre les vibrations (film \u00e0 bulles + calage serr\u00e9). 2. Anticipez la compression (carton avec bon indice ECT). 3. G\u00e9rez l\u2019humidit\u00e9 et la chaleur (polybag, isolation adapt\u00e9e). 4. \u00c9vitez le vide dans le colis. Un produit fragile mal immobilis\u00e9 est presque garanti d\u2019arriver endommag\u00e9.<\/p>                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n\t<style>\r\n\t\t{{WRAPPER}} .accordion-area-2 .accordion-card-2 .accordion-button {\r\n\t\t\ttext-transform: none !important;\r\n\t\t}\r\n\t<\/style>\r\n\r\n\r\n        <script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Comment agir si vous recevez un colis endommag\\u00e9 ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"R\\u00e9agissez imm\\u00e9diatement, car les d\\u00e9lais sont courts. Voici les \\u00e9tapes \\u00e0 suivre : 1. Prenez des photos du colis avant ouverture (ext\\u00e9rieur + \\u00e9tiquette). 2. Si le dommage est visible \\u00e0 la livraison, refusez le colis et demandez la mention \\u201cendommag\\u00e9 \\u2013 retour \\u00e0 l\\u2019exp\\u00e9diteur\\u201d. 3. Si vous acceptez le colis, signalez-le sous 24 \\u00e0 48h au transporteur comme \\u201cre\\u00e7u endommag\\u00e9 sous r\\u00e9serve\\u201d. 4. Conservez l\\u2019emballage et tous les \\u00e9l\\u00e9ments internes. 5. Contactez le vendeur avec le num\\u00e9ro de suivi, la description des d\\u00e9g\\u00e2ts et la valeur estim\\u00e9e. Plus vous \\u00eates rapide et pr\\u00e9cis, plus vos chances de remboursement ou remplacement sont \\u00e9lev\\u00e9es.\"}},{\"@type\":\"Question\",\"name\":\"Comment prot\\u00e9ger les articles avant de les renvoyer ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"L\\u2019objectif est simple : le colis doit survivre \\u00e0 une chute et \\u00e0 une compression. Pour s\\u00e9curiser un retour : 1. Utilisez une double bo\\u00eete si l\\u2019article est fragile (petite bo\\u00eete dans une plus grande). 2. Ajoutez un rembourrage dense (film \\u00e0 bulles, coussins d\\u2019air, papier froiss\\u00e9). 3. Bloquez les mouvements internes : rien ne doit bouger. 4. Renforcez les angles et les ar\\u00eates. Un emballage n\\u00e9glig\\u00e9 peut entra\\u00eener un refus d\\u2019indemnisation.\"}},{\"@type\":\"Question\",\"name\":\"Comment prouver la protection de l\\u2019article renvoy\\u00e9 ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Documentez tout, comme si vous pr\\u00e9pariez un dossier d\\u2019assurance : 1. Photographiez chaque \\u00e9tape de l\\u2019emballage. 2. Montrez le calage interne avant fermeture. 3. Prenez une photo du colis ferm\\u00e9 avec l\\u2019\\u00e9tiquette visible. Ces preuves peuvent faire la diff\\u00e9rence en cas de litige avec le transporteur ou l\\u2019assureur.\"}},{\"@type\":\"Question\",\"name\":\"Comment anticiper les risques li\\u00e9s \\u00e0 l\\u2019exp\\u00e9dition du colis endommag\\u00e9 ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"L\\u2019anticipation repose sur deux leviers : emballage + assurance.V\\u00e9rifiez que l\\u2019emballage est adapt\\u00e9 au poids et \\u00e0 la fragilit\\u00e9.Assurez le colis, surtout si sa valeur est \\u00e9lev\\u00e9e.D\\u00e9clarez correctement la valeur r\\u00e9elle.Payer une assurance reste toujours moins co\\u00fbteux qu\\u2019absorber une perte totale.\"}},{\"@type\":\"Question\",\"name\":\"Comment patienter jusqu\\u2019\\u00e0 r\\u00e9ception du colis par la soci\\u00e9t\\u00e9 ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Pendant le transport, conservez absolument : 1. Le re\\u00e7u d\\u2019exp\\u00e9dition 2. Le re\\u00e7u d\\u2019assurance 3. La facture ou preuve d\\u2019achat Sans preuve \\u00e9crite de la valeur, la r\\u00e9clamation peut \\u00eatre refus\\u00e9e. Gardez ces documents jusqu\\u2019\\u00e0 confirmation de r\\u00e9ception finale.\"}},{\"@type\":\"Question\",\"name\":\"Que faire si le dommage n\\u2019est constat\\u00e9 qu\\u2019apr\\u00e8s ouverture du colis ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Cela arrive fr\\u00e9quemment. Dans ce cas : 1. Arr\\u00eatez imm\\u00e9diatement l\\u2019installation ou l\\u2019utilisation du produit. 2. Photographiez les d\\u00e9g\\u00e2ts internes et l\\u2019emballage. 3. Signalez le probl\\u00e8me sous 24 \\u00e0 48h au transporteur et au vendeur. 4. Ne jetez rien (ni carton, ni protections). Plus vous attendez, plus la responsabilit\\u00e9 peut \\u00eatre contest\\u00e9e.\"}},{\"@type\":\"Question\",\"name\":\"Qui est responsable en cas de marchandise endommag\\u00e9e : vendeur, transporteur ou 3PL ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Cela d\\u00e9pend du contrat et des Incoterms utilis\\u00e9s. En pratique :Si vous \\u00eates acheteur final, vous traitez d\\u2019abord avec le vendeur.Le vendeur, lui, se retourne ensuite contre le transporteur ou son partenaire 3PL.Si une assurance exp\\u00e9dition a \\u00e9t\\u00e9 souscrite, c\\u2019est l\\u2019assureur qui traite l\\u2019indemnisation.Toujours v\\u00e9rifier les conditions de vente pour conna\\u00eetre la r\\u00e9partition des responsabilit\\u00e9s.\"}},{\"@type\":\"Question\",\"name\":\"L\\u2019assurance transport couvre-t-elle vraiment tous les dommages ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Pas automatiquement. Tout d\\u00e9pend du type de couverture. Avec une assurance \\u201ctous risques\\u201d priv\\u00e9e :Les dommages accidentels sont g\\u00e9n\\u00e9ralement couverts.La preuve de n\\u00e9gligence n\\u2019est pas toujours exig\\u00e9e.En revanche, un emballage jug\\u00e9 insuffisant peut annuler la prise en charge. Lisez attentivement les exclusions avant d\\u2019exp\\u00e9dier.\"}},{\"@type\":\"Question\",\"name\":\"Comment \\u00e9viter qu\\u2019un produit fragile se d\\u00e9t\\u00e9riore pendant le transport longue distance ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Pensez \\u201cconditions extr\\u00eames\\u201d : 1. Prot\\u00e9gez contre les vibrations (film \\u00e0 bulles + calage serr\\u00e9). 2. Anticipez la compression (carton avec bon indice ECT). 3. G\\u00e9rez l\\u2019humidit\\u00e9 et la chaleur (polybag, isolation adapt\\u00e9e). 4. \\u00c9vitez le vide dans le colis. Un produit fragile mal immobilis\\u00e9 est presque garanti d\\u2019arriver endommag\\u00e9.\"}}]}<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fe428475 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fe428475\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e34f3074\" data-id=\"e34f3074\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-e0ee87ff overflow-hidden ds-platform-banner ds-platform-banner-fr ds-platform-banner-v3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e0ee87ff\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-dd27b2ff\" data-id=\"dd27b2ff\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e6c1deda elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"e6c1deda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">DocShipper Platform<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-355b8f75 elementor-widget elementor-widget-heading\" data-id=\"355b8f75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Optimisez votre logistique mondiale avec des solutions de pointe<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0229537 elementor-widget elementor-widget-text-editor\" data-id=\"b0229537\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-path-to-node=\"2,2,0\">Boostez votre efficacit\u00e9, r\u00e9duisez vos co\u00fbts et profitez d&rsquo;une visibilit\u00e9 24\/7\u00a0<img loading=\"lazy\" decoding=\"async\" class=\" wp-image-10474 alignright\" src=\"https:\/\/china.docshipper.com\/fr\/wp-content\/uploads\/sites\/3\/2026\/03\/plateform_footer_image_EN-removebg-preview-1.png\" alt=\"\" width=\"256\" height=\"225\" \/>sur l&rsquo;ensemble de votre cha\u00eene logistique.<\/p><ul><li data-path-to-node=\"2,3,1,0,0\">R\u00e9duisez vos co\u00fbts de transport et maximisez vos marges<\/li><li data-path-to-node=\"2,3,1,0,0\">G\u00e9rez sourcing, fret et douane sur une seule interface<\/li><li data-path-to-node=\"2,3,1,0,0\">Acc\u00e9dez au suivi et aux analyses en temps r\u00e9el<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b6b90a91 elementor-widget__width-auto elementor-widget elementor-widget-docshipper-button-widget\" data-id=\"b6b90a91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"docshipper-button-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n    <div class=\"btn-wrapper\">\r\n        <a class=\"btn btn-base\" href=\"https:\/\/app.docshipper.com\/\" target=\"_blank\" rel=\"noopener\">\r\n            D\u00e9couvrir la plateforme                            <span class=\"float-end\">\r\n                    <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg>                <\/span>\r\n                    <\/a>\r\n    <\/div>\r\n\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-8722fd61 e-flex e-con-boxed e-con e-parent\" data-id=\"8722fd61\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-be8baeaf e-con-full overflow-hidden e-flex e-con e-child\" data-id=\"be8baeaf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-af22ed18 e-con-full e-flex e-con e-child\" data-id=\"af22ed18\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-05aa7968 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"05aa7968\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tVous avez aim\u00e9 cet article ? Vous aimerez probablement les suivants\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-454ff8af elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"454ff8af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><a href=\"https:\/\/china.docshipper.com\/fr\/approvisionnement\/importer-chine-usa-guide-complet\/\" target=\"_blank\" rel=\"noopener\">Logistique internationale Chine \u2013 USA [Fret | D\u00e9douanement | Transit time]<\/a><\/li><li><a href=\"https:\/\/china.docshipper.com\/fr\/approvisionnement\/6-raisons-retard-expedition-depuis-chine\/\" target=\"_blank\" rel=\"noopener\">6 raisons de retard d\u2019exp\u00e9dition depuis la Chine \ud83c\udde8\ud83c\uddf3<\/a><\/li><li><a href=\"https:\/\/china.docshipper.com\/fr\/logistique\/2021-2022-logistique-internationale-covid19-trafic-prix-news\/\" target=\"_blank\" rel=\"noopener\">[2021\/2022] Logistique Internationale | Covid19 \u2013 Trafic \u2013 Prix \u2013 News<\/a><\/li><li><a href=\"https:\/\/china.docshipper.com\/fr\/logistique\/services-logistique-fret-chine-ports-trains-routes\/\" target=\"_blank\" rel=\"noopener\">Tout ce que vous devez savoir sur les services de logistique et de fret en Chine [Ports, Trains, Routes]<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0a8d61a0 overflow-hidden e-flex e-con-boxed e-con e-parent\" data-id=\"0a8d61a0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b11288ae e-con-full e-flex e-con e-child\" data-id=\"b11288ae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c24e7f8 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"9c24e7f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tNous vous aidons sur l&rsquo;ensemble de la proc\u00e9dure d&rsquo;approvisionnement alors n&rsquo;h\u00e9sitez pas \u00e0 nous contacter si vous avez la moindre question !\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ab6f178 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"8ab6f178\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><em><strong>Vous avez du mal \u00e0 trouver le produit ?<\/strong><\/em> Appr\u00e9ciez nos <span style=\"color:#ad1225;\"><a style=\"color:#05224d;;text-decoration:underline\" href=\"https:\/\/sourcing.docshipper.com\/sourcing-devis-fournisseurs\/\" target=\"_blank\" rel=\"noopener\"><strong>services de sourcing<\/strong><\/a><\/span>, nous trouvons directement le fournisseurs ad\u00e9quates pour vous !<\/li><li><em><strong>Vous n&rsquo;avez pas confiance en votre fournisseur ?<\/strong> <\/em>Faites appel \u00e0 nos <span style=\"color:#ad1225;\"><a style=\"color:#05224d;;text-decoration:underline\" href=\"https:\/\/sourcing.docshipper.com\/audit-entreprise\/\" target=\"_blank\" rel=\"noopener\"><strong>services d&rsquo;audit d&rsquo;entreprise<\/strong><\/a><\/span> pour v\u00e9rifier que ce n&rsquo;est pas une arnaque !<\/li><li><em><strong>Vous souhaitez contr\u00f4ler la production ?<\/strong><\/em> Demandez \u00e0 nos experts de faire un <span style=\"color:#ad1225;\"><a style=\"color:#05224d;;text-decoration:underline\" href=\"https:\/\/sourcing.docshipper.com\/controle-qualite-produits\/\" target=\"_blank\" rel=\"noopener\"><strong>contr\u00f4le qualit\u00e9 des produits<\/strong><\/a><\/span><\/li><li><em><strong>Vous n&rsquo;\u00eates pas sur que vos produits soient aux normes ?<\/strong><\/em> Contactez notre d\u00e9partement pour une <span style=\"color:#ad1225;\"><a style=\"color:#05224d;;text-decoration:underline\" href=\"https:\/\/sourcing.docshipper.com\/verification-certificat-et-normes\/\" target=\"_blank\" rel=\"noopener\"><strong>v\u00e9rification des certificats et des normes<\/strong><\/a><\/span><\/li><li><em><strong>Vous avez besoin d&rsquo;aide sur la partie logistique ?<\/strong><\/em> Notre d\u00e9partement de <span style=\"color:#ad1225;\"><a style=\"color:#05224d;;text-decoration:underline\" href=\"https:\/\/sourcing.docshipper.com\/logistique-internationale\/\" target=\"_blank\" rel=\"noopener\"><strong>fret international<\/strong><\/a><\/span> vous accompagne jusqu&rsquo;\u00e0 la livraison dans votre entrep\u00f4t<\/li><li><strong>Vous ne savez pas comment g\u00e9rer la distribution de vos produits ?<\/strong> Faites appel \u00e0 nos <span style=\"color:#ad1225;\"><a style=\"color:#05224d;;text-decoration:underline\" href=\"https:\/\/sourcing.docshipper.com\/services-logistique-tierce-partie-3pl\/\" target=\"_blank\" rel=\"noopener\"><strong>services 3PL<\/strong><\/a><\/span> (gestion de stock, pr\u00e9paration de commandes et livraison B2C)<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":10332,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[8],"tags":[],"class_list":["post-10303","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-logistique"],"_links":{"self":[{"href":"https:\/\/china.docshipper.com\/fr\/wp-json\/wp\/v2\/posts\/10303","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/china.docshipper.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/china.docshipper.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/china.docshipper.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/china.docshipper.com\/fr\/wp-json\/wp\/v2\/comments?post=10303"}],"version-history":[{"count":1,"href":"https:\/\/china.docshipper.com\/fr\/wp-json\/wp\/v2\/posts\/10303\/revisions"}],"predecessor-version":[{"id":24783,"href":"https:\/\/china.docshipper.com\/fr\/wp-json\/wp\/v2\/posts\/10303\/revisions\/24783"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/china.docshipper.com\/fr\/wp-json\/wp\/v2\/media\/10332"}],"wp:attachment":[{"href":"https:\/\/china.docshipper.com\/fr\/wp-json\/wp\/v2\/media?parent=10303"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/china.docshipper.com\/fr\/wp-json\/wp\/v2\/categories?post=10303"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/china.docshipper.com\/fr\/wp-json\/wp\/v2\/tags?post=10303"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}